QUESTIONS AND ANSWERS
Orders
Do I need to register to place an order?
No. Registration is not required in our store.
1. Add product to cart
2. Go to cart
3. Log in / Register
4. Select delivery method
5. Select payment method
6. Summary
7. Place order
I made a mistake when placing my order
Contact us as soon as possible, preferably within an hour of placing your order. You can do this via the contact form available on the website or by calling: +48 56 65 60 100
How do I check the status of my order?
It is best if you contact us via the contact form available on our website or call us at +48 56 65 60 100.
Your order number has been sent to the email address you provided when placing your order.
Can I order by phone or email?
Of course, we will be very happy to accept your order by phone or email.
Can I collect the product in person?
Unfortunately not, we only operate online.
How can I exchange purchased goods?
Personalized products cannot be exchanged.
Personalized products cannot be exchanged.
Can I return a purchased product?
Yes, you can return the product within 30 calendar days of delivery. You can do it in 2 ways:
a) by email to kontakt@wieczneznicze.pl
or
b) by post to:
JAMROŻY Sp. z o.o.,
RETURNS AND COMPLAINTS
Gać 52, 86-302 Gać.
This information does not apply to products personalized by the buyer.
Delivery
What is the delivery time of the goods?
The order is shipped the next business day after it is placed. The processing time is usually 2-3 business days.
What are your shipping options?
We ship the goods via InPost or DPD courier. The parcel can be delivered to the address you specify or to a collection point.
I did not collect my parcel from the parcel locker!
Unfortunately, it is not possible to extend the time the parcel stays in the parcel locker. If you still want to receive your order, please contact us and we will send it again.
Can I order a courier for a specific time?
Couriers deliver parcels according to a pre-agreed schedule. Most of them contact you by phone to deliver your parcel at a time convenient for you.
How are the products packaged?
All products are packed in original boxes. They are additionally secured with a bubble envelope or protective foil.
Payments
What are the possible payment methods for my order?
We offer 3 possible ways to pay for your order:
- Fast online transfer or credit card (Przelewy24, PayU);
- Bank transfer;
- BLIK.
- Credit cards (Mastercard, Visa)
In the event of cancellation of the order, the refund will be made automatically to the account from which the payment was made (applies to instant transfer and credit card).
Do I have to pay by bank transfer for an engraved gift?
Yes. There is no option to pay on delivery.
How long is my order in the system free of charge?
An unpaid order will be automatically canceled after 7 days. If you want us to complete another project for you, just place a new order.
My account
You can view and edit your information at any time by logging into your account. You can cancel your registration completely and delete your data at any time.
We take the privacy and personal data of our customers very seriously. The data you provide will be processed in accordance with data protection laws and regulations. This means that your data will be kept strictly confidential and will not be disclosed to third parties. For more information, please see our privacy policy.
I forgot my password. What can I do in this case?
If you want to log in to your account but have forgotten your password, click the "Forgot Password" button. In the window that opens, enter your email address. We will send you a new password via email, which will allow you to set a new password.
You can log in during the ordering process or via the MY ACCOUNT menu item at the top of the page.
How can I unsubscribe from the Newsletter?
If you no longer wish to receive our newsletter, please click the "unsubscribe" link in the footer of the newsletter or log in to your online store account and unsubscribe from the newsletter in its menu.
Personalised lights
Can I make changes to the engraving?
We can make any changes before engraving.
Can the engraving be done in another language, e.g. Cyrillic?
Yes. However, when engraving in a foreign language, not every font can be used.
Is engraving included in the price?
Yes. Engraving is included in the price
Own project
What graphics will be best for an individual project?
For your own projects, the best choice will be a black and white graphic saved in png or vector format. Remember that it will be difficult for us to create a perfect pattern for you if the graphic contains gradients.
What quality of graphics can we use to create a design?
Most of our styles are ready to create an image from a photo of almost any quality. Send us a photo taken with any camera, phone or found on social media, and our graphic designers will do everything to make your image look professional.
How do I submit graphics for my order?
Graphics should be sent to our email address: kontakt@wieczneznicze.pl